privacy policy

Last Updated: 23 September 2026

Welcome to Tyagi Brothers. We respect your privacy and are committed to protecting the personal information you share with us when you visit, browse, register, place an order, or otherwise interact with our website, tyagibrothers.in.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Order and purchase information
Payment and transaction-related information
Product preferences and shopping activity
Communications with our customer support team
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

For Cash on Delivery (COD) orders, we may also use your contact details to verify or confirm your order.

2. Payment Information

When you make an online payment, payment information may be processed by our authorized payment service providers.

Tyagi Brothers does not intentionally store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment authentication credentials on its website.

Payment transactions may be subject to the privacy policies and security practices of the relevant payment provider or financial institution.

3. How We Use Your Information

We may use the information collected from you to:

Process and confirm your orders
Arrange shipping and delivery
Process cancellations, returns, exchanges, and refunds
Provide Cash on Delivery services
Communicate order and delivery updates
Respond to customer service requests
Prevent fraudulent or unauthorized transactions
Improve our website, products, and customer experience
Maintain business and transaction records
Send promotional communications where permitted and where appropriate
Meet applicable legal, regulatory, accounting, and compliance requirements

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

Courier and logistics providers
Payment gateways and payment processors
Website hosting and technology providers
Customer support and communication providers
Analytics and security service providers
Professional advisers and service providers
Government authorities or regulators when disclosure is required by applicable law

We aim to share only the information reasonably required for the relevant service or legal purpose.

5. Shipping and Delivery Information

To deliver your order, we may provide necessary information such as your name, delivery address, and phone number to our courier or logistics partners.

Our current standard shipping charge is ₹99, and orders are generally dispatched within 4 days, subject to product availability, order verification, holidays, operational circumstances, and other factors outside our reasonable control.

6. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders.

For COD orders, Tyagi Brothers or its service providers may contact you using the phone number provided during checkout to verify the order, coordinate delivery, or communicate important order information.

7. Returns, Refunds and Cancellations

Where a return, refund, exchange, or cancellation is permitted under our applicable store policies, we may use your order, contact, payment, and transaction information to process the request.

Approved refunds are generally processed within 5 days from approval, although the time taken for the amount to appear in your account may depend on your bank or payment service provider.

Order cancellation requests may be made by contacting our customer support team. Acceptance of a cancellation request may depend on the status of the order, including whether it has already been processed or dispatched.

Please refer to the relevant Return, Refund, Exchange, Shipping, and Cancellation policies on our website for applicable conditions.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand website traffic, improve performance, and provide a better shopping experience.

Some cookies may also be provided by third-party services used on our website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials, passwords, OTPs, and other authentication information confidential.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, handling customer requests, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

11. Your Privacy Choices and Rights

Subject to applicable law, you may contact us regarding your personal information, including requests to correct inaccurate information or address privacy-related concerns.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, transaction-record, or dispute-resolution purposes.

We may need to verify your identity before processing certain privacy-related requests.

12. Marketing Communications

Where applicable, we may send you information about products, offers, promotions, or updates.

You may request to stop receiving promotional communications by using an available unsubscribe option or by contacting us.

Transactional communications relating to your orders, payments, refunds, security, or customer service may still be sent where necessary.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment services, social media platforms, courier services, or other external services.

Their privacy practices are governed by their own policies. Tyagi Brothers is not responsible for the privacy practices of independent third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

14. Children’s Privacy

Our website and products are intended for general customers and are not designed to knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe that a child’s personal information has been provided to us improperly, please contact us so that we can review the matter.

15. Changes to This Privacy Policy

Tyagi Brothers may update this Privacy Policy periodically to reflect changes to our website, business practices, services, technology, or applicable requirements.

When we update this policy, we may revise the Last Updated date shown at the top of this page.

We encourage customers to review this Privacy Policy periodically.

16. Contact & Grievance Information

If you have questions, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Tyagi Brothers
Website: tyagibrothers.in
Grievance/Contact Person: Tanish Tyagi
WhatsApp / Customer Support: +91 98218 38486
Email: support@tyagibrothers.in
Country: India

We will make reasonable efforts to review and respond to privacy-related concerns in accordance with applicable requirements.

Tyagi Brothers – Privacy Matters

By using our website and providing information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described above.